51, Report:
#416479
Posted Date:
Jan 26 2009
Hughes Credit Company retired, want to cancel my account, but will cost me $$ Phoenix Arizona
I tried to cancel my account with Hughes Network Systems to day 1-26-09. Told them repeadly. I can't understand these furners. They told me it wiil cost me more money (I started with Hughes 2008).
but I'm still on as of 6:39 PM 1/26/09
I have more trouble so slooooow
It alw...
Entity
Categories: Satellite Dish Companies
52, Report:
#374806
Posted Date:
Sep 21 2008
Hughes Network Systems, LLC Did not let me know about Fair Access Policy. Have called numerous times concerning speed of satellite and was never told about FAP policy. Germantown Maryland
Didl not know about the FAP until yesterday, 9-20-08. HughsNet took over Direct Way and did not send out contracts or let us know about FAP. We were to understand nothing would change with the switch.
For the last few years we have called Custom Service to complain about the sa...
Entity
Categories: Satellite Dish Companies
53, Report:
#374418
Posted Date:
Sep 19 2008
HughesNet - Hughes Network Systems Breached contract within 30 days took away 75MB, multiple daily problems with connection, lied on sending tech to home to fix problem and more. Germantown Maryland
Living in the country with no other Internet connections available in my area, I found myself left with HughesNet as my only high speed Internet option. I called them and their representative assured me that my speed would be approximately one second per page to go to the satellite...
Entity
Categories: Computer Fraud
54, Report:
#370011
Posted Date:
Sep 05 2008
Hughes Net,Hughes Network Systems, LLC Upgrade for better high-speed internet extremely slower . Hughes Net told us for faster speeds go online between 3 a.m. to 6 a.m.! Germantown Maryland
We had Hughes Net internet for sometime and discovered that the speeds were terribly slow and becoming even worse. When we complained to Hughes several times, each time they would blame the slow speeds on the weather, even when the weather was very good. Hughes also blamed the slo...
Entity
Categories: Internet Service Providers
55, Report:
#361301
Posted Date:
Aug 10 2008
Hughes NetHughes Network Systems LLC Attention! What out for these guys & ask alot of Q's before signing up. Germantown Maryland
These guys are a rip off. I wish I could do it over again I would not sigh up. They tell you they are faster then anyone, BULL cable and DSL are two to three times faster. And if you reach your Fair Access Policy limit dial up is faster than theese guys. When I bought the thing I wa...
Entity
Categories: BBB Better Business Bureau
56, Report:
#359220
Posted Date:
Aug 05 2008
Hughes Network Systems - Hughes.net High speed internet at less than dial-up speeds Germantown Maryland
Hughes advertises High Speed or broadband internet access by satellite. HAH! Only if you access it between the hours of 2:00 AM to 9:00 AM. During normal hours you are lucky to get speeds above 12 KBps. Especially between 4:00 PM to 2:00 AM. I have the data recorded to prove this fa...
Entity
Categories: Internet Service Providers
57, Report:
#358757
Posted Date:
Aug 03 2008
HughesNet Hughes Network Systems LLC HughesNet Slow speeds, No download or streaming RIP OFF Germantown, Maryland
I live in a mobile home park. We have only satellite access. After paying for all the dish/box equipment over $800 ($150 extra for the mobile home roof mount)$89.99 a month, it was never disclosed to me about the unfair FAP policy. They don't disclose this to new customer, if you ha...
Entity
Categories: Internet Service Providers
58, Report:
#352877
Posted Date:
Jul 18 2008
HughesNet, Hughes Corporate Headquarters, Hughes Network Systems, LLC ripoff, bad service, no service, loyal customer, no service, rude customer service Germantown, Maryland
July 18, 2008 3:15 pm I finally broke down after 15 months of slow internet and the repeated calls of rude customer care support that refused to let me speak to a supervisor to fix the problem, or credit me anything for no service much of the time. I was charged $222.59 to cancel a...
Entity
Categories: Internet Service Providers
59, Report:
#350997
Posted Date:
Jul 14 2008
Direcway - Hughesnet; Hughes Network Systems, LLC A bunch of Crooks that Rip you Off!! Germantown Maryland
Three weeks ago I moved to a new home to better my family. I called HughesNet to cancel my services at my old location. They immediately started to tell me that they were going to charge me a $300 early termination fee. I then told them that due to where we live we are not able to g...
Entity
Categories: Internet Service Providers
60, Report:
#346519
Posted Date:
Jul 02 2008
HUGHESNET, Hughes Network Systems, LLC bad customer service, refused to transfer, rude, hung up on me, recorded me but doesn't allow recording. Germantown, Maryland
I have been a Hughes net customer in Texas for over a year and a half now and have still 10 months left on my account before I will definitely be cancelling my service. After repeated attempts to get transferred to T1 supervisors, and asking for corporate information, I find myself...
Entity
Categories: Internet Service Providers
61, Report:
#339544
Posted Date:
Jun 12 2008
Hughes Network Systems, HughesNet, DirectwayHughes Network Systems, HughesNet, Direcway Add me to the long list of people being screwed by Hughesnet Germantown Maryland
Hughes Network Services AKA HughesNet, also ripped me off!
The website that I was viewing at the time I ordered HughesNet had their phone number and a box displaying a $200.00 rebate! I was real excited because living in a rural area the only options we have is HughesNet or Wild...
Entity
Categories: Internet Service Providers
62, Report:
#339167
Posted Date:
Jun 11 2008
Hughes Network Systems, LLC Hughes.com Hughes.net Buyer Beware, Rip-Off Prices, Unfair business practices, Non-Existent tech support, Junk equipment Germantown Maryland
I have been a Hughes.net user since 8/22/06 in that time I have experienced the absolute lowest, most useless, most uncooperative tech support that it has ever been my misfortune to experience. I am an electronics tech with over 45 years experience both in circuit level troubleshoot...
Entity
Categories: Internet Services
63, Report:
#334582
Posted Date:
May 24 2008
Hughes Net customer service and billing is a rip off Hughes Network Systems, LLC GERMANTOWN Maryland
i have had hughes net for 2 years...the installation was horrible,it cost me an extra 350 dollars and the service was slow slow slow...they would not listen to my complaints,told me to call another installer,which i did,and it cost me two more hundred dollars.
finally after several...
Entity
Categories: Internet Service Providers
64, Report:
#327623
Posted Date:
Apr 21 2008
Hughes Network Systems, Hughes Network Systems, Hughes Net Joins The List Of Ripoff's Germantown Maryland Nationwide
HUGHESNET SATTELITE DISH SERVICE a Rip-Off. They change the fair access behavor without notice. I pruchased the hardware, dish and service approx 2 yrs ago. Only service available at the time was dial-up.
WELL; Now HUGHES NET is not even as good as dialup.
Anyone considering th...
Entity
Categories: Internet Service Providers
65, Report:
#323795
Posted Date:
Apr 05 2008
Hughes Network Systems, LLC HughesNet Slow, unsatisfactory speed, and getting worse; outsourced service admits problems Germantown Maryland
I am a long term Sat user, converted from xxxxxxxx. The speed was never great; so, was advised to upgrade to new modem (7000) at a cost, and found the speed not much improved, then degraded. I upgraded my computer thinking that would help (nope), went thru many extended tests with...
Entity
Categories: Internet Service Providers
66, Report:
#316003
Posted Date:
Apr 04 2008
Hughes Network Systems, Pradman Kaul President & CEO Misreprentation, untruthful, inadequate service and incompetant support Germantown Maryland
The deicision to use Hughes Net and my broadband supplier had to be the worst decision I have made in my 61 years.
I disconnected my preious broadband provider because I could not undertstand their techincal support and they are in India and I don't speak their language nor they ...
Entity
Categories: Internet Service Providers
67, Report:
#322400
Posted Date:
Mar 30 2008
Hughes Network Systems HughesNet Billing Practices Should Be Considered Criminal & Fraudulent Chicago Illinois
I have been a HughesNet Customer since May of last year. My experience of their billing practices has been one disaster after another. From using my credit card 3 times without my permission (I make one time payments) to threatening to cut off my service for being 4 days late and ...
Entity
Categories: Internet Service Providers
68, Report:
#320545
Posted Date:
Mar 24 2008
Hughesnet, Hughes Network Systems,Hughes is selling broadband CONTRACTS that has Uploads slower than dial-up Germantown Maryland
Hughes is advertising on tv. The over a service that is better than dial-up. This is a false advertising. I have been hughesnet internet services since 1998, when It was then called Direcway. Over the years upgrades were necessary because equipment becomes no longer under support. ...
Entity
Categories: Internet Service Providers
69, Report:
#315047
Posted Date:
Mar 05 2008
HughesNet Hughes Network Systems / HughesNet / Direcway hidden fees, downloading restrictions, poor customer service, slower than dial up, false advertising, refuse to give refund Germantown Maryland
Hughes Network Services or better known as HughesNet, ripped me off. I spoke to a customer service representative and she told me all about their service. Seemed to be really good service considering I live in a rural area. I really didn't have a choice but to get their service if I...
Entity
Categories: Internet Service Providers
70, Report:
#309977
Posted Date:
Feb 19 2008
HughesNet Satellite Internet - Hughes Network Systems - Hughes Net Misleading advertisment Germantown, Maryland
I have been a HughesNet customer for about 7 years, until recently my service has worked fairly well as satellite service goes. Beginning on January 8th 2008, my service has been intermittent almost every day. I have the highest home service plan you can get, Hughes advertizes up to...
Entity
Categories: Corrupt Companies
71, Report:
#295661
Posted Date:
Jan 14 2008
Hughes Net - Hughes Network Systems, LLC - Direcway, The HughesNet Fair access poloicy causes their service description to be fraudulent. Atlanta Georgia
Hughesnet broadband internet service for residential customers has various plans, each with a different bandwidth limit. While this approach is very poor from a marketing and customer satisfaction perspective, it is not fraud. Just very BAD marketing.
I can hit my daily limit i...
Entity
Categories: Internet Service Providers
72, Report:
#268537
Posted Date:
Aug 19 2007
Hughes Network Systems, Hughes Network Systems, Directway - Hughes Net - Not what they advertise Germantown Maryland
If you are reading this, more than likely you're here to complain or for information.
Neither of which is positive.
If you're hear to complain, add this one to the pile. This service sucks.
Plain and simple. It's good for browsing and (expensive) browsing only.
If yo...
Entity
Categories: TV Advertisements
73, Report:
#250922
Posted Date:
Jul 11 2007
Hughes Network Systems - Hughesnet - Direcway Strongarm Billing and Slow Service by Hughesnet Satellite. Don't use them!! ripoff Germantown Maryland
I originally had contact with this company when living in Wylie TX in 2003. I signed up for their system because it was the only broadband solution in my area. This was when the company was called Direcway.
I paid for my dish, modems and installation (about $500) happily belie...
Entity
Categories: Internet Services
74, Report:
#240464
Posted Date:
Mar 24 2007
Hughes Network Systems LLC (HughesNet) Formerly Direcway HughesNet ruined my phones, network closet and internet does not even work! Ripoff Germantown Maryland
I'm going to try and attach a couple pictures of my network closet per my HughesNet Installation on 1/23/07. Both phone lines in the house are going to ground since this installation and I am going to have to pay AT&T or another company to fix my phone lines, clean up the network c...
Entity
Categories: Internet Services
75, Report:
#236464
Posted Date:
Feb 19 2007
Hughes Network Systems deceptive advertising, unfulfilled rebates, terrible customer service Germantown Maryland
They advertise high speed internet, but it is only slightly faster than dial up, sometimes. I was living in rural NC where DSL or cable was not available. I should have stuck with dial up because Hughesnet is not worth the extra expense over dial up.
I was promised free insta...
Entity
Categories: Internet Service Providers